1. Introduction
Welcome to Call Flow HVAC (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website callflowhvac.com, use our services, or interact with us in any other way.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing information, or other details you provide when making a purchase or filling out a form.
Usage Data: Information about how you access and use our website, such as IP address, browser type, device information, and pages visited.
Cookies and Tracking: We use cookies, pixels, and similar tracking technologies to improve your experience and analyze website traffic.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our products and services
Process payments and complete transactions
Communicate with you about updates, offers, or support
Analyze usage to enhance site performance and marketing
Comply with legal obligations
3. SMS Messaging Terms
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing your phone number and submitting a form or booking an
appointment on our website, you consent to receive SMS text messages from
Call Flow HVAC, including appointment confirmations, reminders, service-related notifications, and promotional messages.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP.
Consent to receive SMS messages is not a condition of purchase.
4. How We Share Your Information
We do not sell your personal data. However, we may share it with:
Service Providers:
Third-party vendors who help us operate our business (e.g., payment processors, email marketing platforms).
Legal Compliance:
When required by law, or to protect our rights, property, or safety.
Business Transfers:
In case of a merger, acquisition, or sale of assets.
5. Data Security
We take appropriate measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing communications
Disable cookies in your browser settings
To exercise these rights, contact us at [email protected]
7. Retention of Data
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
CallFlowHVAC
Email: [email protected]
Website: callflowhvac.com